BAFTA View Help Articles & FAQs

The BAFTA View Help site is full of resources written to help you make the most of BAFTA View using your preferred devices.

In the FAQs section you will find answers to common questions and in the Help Articles you will find detailed documentation explaining the full functionality and best practice for users.

If you have a question that is not covered by the FAQs or Help Articles, please visit the contact page and log your query there.

Help Articles

Frequently Asked Questions

Why are some viewing or streaming devices restricted for certain films?

You may find that for some titles listed on BAFTA View, you are unable to use Chromecast, Airplay or specific devices like iPads and iPhones.

BAFTA View works by pulling in films from various different platforms, some external and some hosted by BAFTA itself, with each platform providing their own security restrictions such as DRMs and watermarking. Depending on the security requirements of each platform, some films may not work with your usual device due to technological limitations and incompatibilities. Some of the films available on BAFTA View for viewing are in pre-theatrical or theatrical release, so understandably there will be more security limitations surrounding them.

Whilst this can be frustrating, BAFTA needs to ensure that all content is provided in as secure a way as possible, as online platforms can be particularly vulnerable to attack, and so we have agreed to work with our partner distributors and platforms in this way. Please know that we try to enhance the user experience in any way we can where possible and we are constantly working on making the site more responsive, user friendly and intuitive in every way we can.

For the best overall experience of BAFTA View, we recommend using an up-to-date Mac or PC, and an updated browser, with Chrome, Safari and Firefox working the best across all our titles. We have enabled Chromecast and Airplay across most of our titles, including all titles on Electron, our in-house platform. In all other instances, HDMI should work well, provided you are using a HDCP compliant cable (as non-HDCP cables will be blocked by some platform DRMs).

What operating systems and browsers does BAFTA View support?

We update our software in step with the latest releases of all the main software and browsers, and support the versions that their publishers currently do. Earlier, outdated versions therefore may no longer be supported. Please note that in case any of you/your users’ issues are caused by using incompatible operating systems or browsers, below is the list of those which are the earliest compatible with BAFTA View:

Operating System and Browser Compatibility:

Operating Systems:

Windows: 8.1, 10 Home and Pro; Mac OS: Catalina, Big Sur and Monterey; iOS 15.1; Android: 10, 11 and 12.

Browsers:

Desktop/Laptop – Safari: Versions 13, 14 and 15; Mozilla Firefox: Versions 94, 91.3.0 ESR; Google Chrome: Versions 94-98; Opera: Version 81.0.4196.31; Microsoft Edge: 95.0.1020.44

Mobile – Safari: Version 15; Firefox: Version 34 (iOS) and 94 (Android); Google Chrome: 94-98; Opera: Version 63.3.3216.58675; Microsoft Edge: (iOS) 95.0.1020.40 (Android) 93.0.961.80

If your user is using a version earlier than any of the above, please advise them to update accordingly.

I clicked Play on a title and nothing happened. What do I do next?

The videos play via pop-up window. If you have a pop-up blocker on your browser, you will need to disable it in order to watch them.

For more information on how to disable pop-up blockers for your particular browser, please see this article:

Enabling pop-ups

I have connected my device to my TV via HDMI cable and can see the picture, but no audio. How do I fix this?

If you are using HDMI cable connection from a laptop to your smart TV and the picture is transmitted across to your TV but without audio, it is likely because the output device for your audio is stuck – by default – to your laptop. Some laptops will switch this automatically to your TV the moment you connect the HDMI cable. Others will expect you to do it manually. In the latter case, once you have connected your laptop to TV via HDMI, do the following:

Go to the Speaker icon on your laptop screen, where you usually control your volume. (Typically along the top on a Mac, along the bottom on a PC).

FOR MAC:

Click on it and under the volume slider you should see a list under ‘Output Device’. If this is set to ‘Internal Speakers’ this will continue to play the audio via your laptop.
There also should be an option to underneath this which represents your TV. Click on that and the audio should now begin playing on your TV.

FOR PC:

Right click on it and a list of options should appear.
Depending on the version or Windows you are running, click on the option ‘Open Sound Settings’ or similar.
A window will open for your Sound Settings. This will include an option to ‘Choose your output device’
From the dropdown here, it will currently be set to your laptop’s internal speakers. Switch it to your TV and the sound will begin playing on your TV

There is an error message. What should I do?

If you see an error message on your screen when trying to play or cast a title, please report this to voting@bafta.org

Please include the following information with your email, which will help us establish whether this is a known or new issue – and enable us to advise you accordingly:

The error message in full. If possible, please include a screenshot of this.
The title you are attempting to view.
The method you are using to view ie. direct on your mobile device or laptop, via HDMI to your TV, casting from a device to your TV etc…
The device/s you are using. If casting or using HDMI to connect one device to another, please name both. If this involves a mobile device or laptop please include make and model. Please also include the current operating system of your device ie. for Android devices, which Android version is it…. for Apple devices, which iOS version is it? Also what device are you casting to ie. Apple TV, Chromecast, Firestick etc…. The make and model of your TV will generally be less important, but please include this information if you have it to hand.
Which web browser are you using on your casting from device? And what is the version number of that browser?

Some titles have an ‘Available until’ date on them? Why is that?

This date has been selected by the distributor at the point of submission. The title will be removed from the site beyond this date. It may be due to contractual reasons or other embargoes beyond BAFTA’s control. Titles that don’t show such a date can be assumed to be available to watch until the voting window closes – although the distributor has the capability to adjust this at any time.

BAFTA View Help Articles & FAQs

Help Articles

Getting Started

How To View

Navigating BAFTA View

Troubleshooting