Clearing your cache

If BAFTA View appears slow, or fails to load, this might because you need to clear the cookies or cache on your browser. The reason clearing cookies/cache can help, is due to browsers often storing versions of websites in the cache to avoid having to download everything (like images, backgrounds, logos, etc.) every time a website is visited. Problems can happen if the website has been updated recently and it conflicts with the cached version. Browser caches are temporary but some may store things for longer than others.

If you don’t clear your cache from time to time, you might not see changes on a website with your computer loading older, cached data. Old, unused extensions can also clutter up your browser, using your RAM and memory.

Clearing cookies/cache can also be called clearing site data or history data.  

To clear cookies/cache on Chrome: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

To clear cookies/cache on Safari for Mac: https://support.apple.com/en-gb/guide/safari/sfri11471/mac

To clear cookies/cache on Safari for iPad/iPhone: https://support.apple.com/en-gb/HT201265

To clear cookies/cache on Mozilla Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

To clear cookies/cache on Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

To clear cookies/cache on Opera: https://www.opera.com/use-cases/clean-browser-and-remove-trackers

If you are still having problems or find that one title in particular won’t play while all the others do, contact voting@bafta.org