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FAQs

How do I adjust the quality of the videos?

I clicked Play on a title and nothing happened. What do I do next?

I have connected my device to my TV via HDMI cable and can see the picture, but no audio. How do I fix this?

I’ve been asked to download a special app in order to watch a particular title. Should I go ahead?

Some titles have an ‘Available until’ date on them? Why is that?

The title I have selected won’t play. What should I do?

There is an error message. What should I do?

What is BitMovin?

What is the api.electron I keep seeing in the URL of many of the titles?

What operating systems and browsers does BAFTA View support?

Why are some viewing or streaming devices restricted for certain films?

Why do some of the titles have different controls/use different players?

Why is the video buffering?

Why is this video playing in a low resolution?